This policy applies to purchases made through https://petshopeddyrolexdjcorp.shop/, the online pet retail store operated by PET SHOP EDDYROLEX DJ CORP, a Florida corporation.
Business Address: 2516 W Flagler St, Miami, FL 33135, United States
For questions regarding payments, shipping, returns, or refunds, contact support@petshopeddyrolexdjcorp.shop or +1 786-873-6875.
At a glance: We ship to addresses in the United States only, using USPS. All orders ship from our location in Miami, Florida. Orders are processed in 1–2 business days (order cut-off time: 12:00 PM Eastern Time). Shipping is a flat rate per order — USPS Ground Advantage $8.95 (2–5 business days in transit) or USPS Priority Mail $14.95 (1–3 business days in transit) — and your shipping cost is always shown in the cart and at checkout before you pay. Every order ships with a USPS tracking number.
On this page
- Where we ship
- Where we ship from
- Order processing time and cut-off time
- Shipping methods and costs
- Estimated delivery times
- Order and shipping confirmations
- Tracking your order
- Packaging and split shipments
- Item availability
- Shipping address accuracy and changes
- Undeliverable and returned packages
- Late, lost, stolen or damaged packages
- Delays outside our control
- Return shipping
- Changes to this policy
- Contact us
1. Where we ship
Pet Shop EddyRolex DJ Corp ships only to addresses within the United States. We deliver to:
- All 50 states, including Alaska and Hawaii;
- Washington, D.C.;
- APO, FPO and DPO military and diplomatic addresses, through USPS;
- P.O. boxes, because every order ships with USPS.
We do not ship internationally, and we do not ship to U.S. territories (such as Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa or the Northern Mariana Islands) at this time. Our checkout only accepts shipping addresses in the United States, so orders to other destinations cannot be placed on our website. We do not use freight forwarders or package-forwarding services.
2. Where we ship from
All orders are packed and shipped from our location at 2516 W Flagler St, Miami, FL 33135, United States. We do not ship from overseas warehouses or third-party suppliers, so your order never passes through customs and no import duties, customs fees or international charges apply.
3. Order processing time and cut-off time
All orders are processed within 1–2 business days after payment is confirmed. Processing means we confirm your payment, pick and inspect your items, pack them and hand the package to USPS.
- Business days are Monday through Friday, excluding U.S. federal holidays. We do not process or ship orders on Saturdays, Sundays or federal holidays.
- Order cut-off time: orders placed before 12:00 PM Eastern Time (ET) on a business day begin processing the same day. Orders placed after 12:00 PM ET, or on a weekend or federal holiday, begin processing on the next business day.
- Example: an order placed at 3:00 PM ET on a Friday begins processing on Monday and ships no later than Tuesday.
The U.S. federal holidays on which we do not ship are New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. USPS is also closed on these days.
4. Shipping methods and costs
Every order ships with the United States Postal Service (USPS). You choose your shipping method at checkout:
| USPS service & transit time | Cost per order |
|---|---|
| USPS Ground Advantage2–5 business days | $8.95 |
| USPS Priority Mail1–3 business days | $14.95 |
- Flat rate per order: the shipping charge is the same no matter how many items are in your order.
- Same rate everywhere we ship: the cost is the same for every U.S. address we ship to, including Alaska, Hawaii, P.O. boxes and APO/FPO/DPO addresses.
- Shown before you pay: the shipping cost for each method is displayed in the cart and at checkout, and is included in the order total you see before you place your order.
- No other shipping fees: we do not add handling fees, fuel surcharges, residential delivery fees or any other shipping-related charge on top of the rate you choose.
- Sales tax on shipping: for orders shipped to a Florida address, Florida sales tax applies to the shipping charge as well as to the items, as required by Florida law. The tax is shown at checkout before you pay. See our Payment Policy for details.
5. Estimated delivery times
Your estimated delivery time is the processing time plus the USPS transit time:
| USPS service | Processing | Transit (contiguous U.S.) | Total estimated delivery |
|---|---|---|---|
| USPS Ground Advantage — $8.95 | 1–2 business days | 2–5 business days | 3–7 business days |
| USPS Priority Mail — $14.95 | 1–2 business days | 1–3 business days | 2–5 business days |
| Alaska, Hawaii and APO/FPO/DPO — either service, same price | 1–2 business days | Ground Advantage 3–8 business days; Priority Mail 2–5 business days | Ground Advantage 4–10 business days; Priority Mail 3–7 business days |
- Delivery estimates are counted in business days from the day your order begins processing (see section 3).
- Deliveries to Alaska, Hawaii and APO/FPO/DPO addresses take up to 3 extra business days in transit, as shown in the table. The shipping cost is the same. The delivery times shown next to each shipping method at checkout are for the contiguous United States.
- USPS may deliver on Saturdays in many areas, but Saturdays are not counted in the estimates above.
Our flat rates are based on USPS published prices for the small, lightweight packages our toys ship in, so you pay the same rate wherever you are in the United States. Transit times are estimates provided by USPS and are not guaranteed delivery dates. We do not offer overnight, same-day or scheduled delivery.
6. Order and shipping confirmations
You will receive an order confirmation email right after you place your order, listing the items, prices, shipping method, shipping cost and order total. When your order leaves us, you will receive a shipping confirmation email with your USPS tracking number. If you do not see these emails, please check your spam or junk folder, or contact us and we will resend them.
7. Tracking your order
Every order ships with a USPS tracking number at no extra charge. You can follow your package in any of these ways:
- Use the tracking link in your shipping confirmation email;
- Visit our Track Your Order page and enter your order number and the billing email address used at checkout;
- Sign in to My Account to see the status of your orders, if you created an account;
- Enter your tracking number directly on USPS.com.
Tracking information can take up to 24 hours to appear after you receive your shipping confirmation, while USPS scans the package into its network.
8. Packaging and split shipments
We pack every order with care in a sturdy box or padded mailer sized to protect the items inside. We normally ship all items in an order together in one package. If we ever need to send your order in more than one package, we email you a tracking number for each package, and you are not charged any additional shipping.
9. Item availability
Product pages show whether an item is in stock. Items that are out of stock cannot be added to the cart. In the rare case that an item you ordered becomes unavailable after you place your order, we contact you by email right away and give you the choice of a full refund for that item or cancelling the whole order for a full refund, including shipping. We never substitute a different product without your approval.
10. Shipping address accuracy and changes
Please double-check your shipping address at checkout, including your apartment or unit number and ZIP code. If you notice a mistake, contact us as soon as possible by phone or email. We can update the address at no cost as long as the order has not shipped yet. After an order has shipped, we can no longer change the address, but we will help you contact USPS.
11. Undeliverable and returned packages
If USPS returns a package to us because the address was incorrect or incomplete, because the package was refused, or because it was not picked up from the post office in time, we will contact you by email. You can choose to:
- Have the order shipped again once the shipping cost for the new shipment is paid; or
- Receive a refund for the items in the order to your original payment method. The original shipping charge is not refunded in this case, because the package was already shipped.
If a package is returned to us because of a mistake on our side, we reship it at no cost to you or refund the full order, including shipping — your choice.
12. Late, lost, stolen or damaged packages
- Late packages: if your tracking has not updated for 5 business days, or your package has not arrived within 10 business days after it shipped, contact us and we will open a USPS inquiry for you.
- Lost packages: if USPS confirms that a package is lost, we will send a replacement or give you a full refund, including the shipping charge — your choice.
- Marked as delivered but not received: please check around your property, your mailbox, your building’s mail room and with neighbors, and allow 1–2 extra days, as USPS sometimes scans packages as delivered early. If it still has not arrived, contact us within 7 days of the delivery scan and we will work with you and USPS to resolve it.
- Damaged in transit: email us photos of the package and the item within 7 days of delivery. We will send a replacement or give you a full refund, including the shipping charge. You will not need to send the damaged item back unless we ask, and if we do, we provide a prepaid USPS return label.
13. Delays outside our control
Severe weather, natural disasters, peak holiday volume, USPS service disruptions and other events outside our control can occasionally delay processing or delivery. If something affects our ability to ship within our stated processing time, we will post a notice on our website and email customers whose orders are affected.
14. Return shipping
Returns are covered by our Return & Refund Policy. Return shipping is at no cost to you: once your return is approved, we email you a prepaid USPS return label.
15. Changes to this policy
We may update this Shipping Policy from time to time, for example if USPS rates or services change. The “Last updated” date at the top of this page shows when it was last changed. The shipping method, cost and terms shown at checkout when you place your order apply to that order.
16. Contact us
Questions about shipping or a delivery? We are happy to help and reply within 1 business day.
- Store name: Pet Shop EddyRolex DJ Corp
- Legal business name: PET SHOP EDDYROLEX DJ CORP
- Business type: Florida Profit Corporation
- Florida registration number: P22000030732
- Business address: 2516 W Flagler St, Miami, FL 33135, United States
- Phone: +1 786-873-6875
- Email: support@petshopeddyrolexdjcorp.shop
- Website: https://petshopeddyrolexdjcorp.shop/
- Business hours: Every day, 10:30 AM – 10:00 PM ET