Contact Information

This page lists the official contact details of Pet Shop EddyRolex DJ Corp, a pet retail business and online store operated by PET SHOP EDDYROLEX DJ CORP, a Florida corporation. PET SHOP EDDYROLEX DJ CORP operates https://petshopeddyrolexdjcorp.shop/ (the “Site”). Use these details for any question about our products, an order, shipping, a return, a refund, a payment or your personal information.

1. Business details

The address above is our business address. It is also where orders are packed and shipped from and where returned items are received. A map of the address is shown on our Contact Us page.

2. Ways to contact us

• Email: support@petshopeddyrolexdjcorp.shop. We recommend email for questions about an existing order, because you can attach photos and we keep a written record of your request.
• Phone: +1 786-873-6875, during business hours. If we miss your call, leave a message with your name, phone number and order number, and we will call you back within 1 business day.
• Contact form: send us a message from our Contact Us page. Messages sent through the form go to the same support team and inbox as our email address.
• Mail: PET SHOP EDDYROLEX DJ CORP, 2516 W Flagler St, Miami, FL 33135, United States. Written correspondence by mail takes longer to reach us, so please use email or phone for time-sensitive requests such as order changes.

3. Customer service hours and response times

Our business hours are Monday – Sunday, 10:30 AM – 10:00 PM Eastern Time (ET), seven days a week. Our support team answers phone calls and messages during these hours. Orders are packed and shipped on business days (Monday through Friday, excluding U.S. federal holidays), as described in our Shipping Policy.

• We reply to every email and contact form message within 1 business day.
• Messages received outside our business hours are answered the next day we are open.
• We answer phone calls during business hours and return voicemails within 1 business day.

4. What to include in your message

To help us answer you quickly, please include:

• Your full name and the email address used for your order;
• Your order number, if you are writing about an existing order (you can find it in your order confirmation email);
• A short description of your question or the issue;
• Photos of the item and the packaging, if an item arrived damaged, defective or incorrect.

For your security, please never send your full card number, card security code or account password by email, phone or the contact form. We will never ask you for them.

5. Help with orders, shipping and returns

• Order status and tracking: every order ships with a USPS tracking number. Check your status on our Track Your Order page, or contact us with your order number.
• Changing or cancelling an order: contact us as soon as possible by phone or email with your order number. An order that has not shipped yet can be cancelled for a full refund, including shipping. Because orders usually ship within 1–2 business days, we recommend contacting us within 12 hours of placing your order.
• Shipping questions: see our Shipping Policy for shipping methods, costs, processing times and delivery estimates.
• Returns and refunds: see our Return & Refund Policy. To start a return, email us within 30 days of delivery with your order number and the items you want to return.
• Damaged, defective or incorrect items: contact us with your order number and photos, and we will arrange a replacement or a full refund as described in our Return & Refund Policy.
• Product questions: if you need details such as measurements or materials before ordering, contact us and we will check the toy for you.

6. Return address

Approved returns are sent by mail to:

PET SHOP EDDYROLEX DJ CORP
2516 W Flagler St
Miami, FL 33135
United States

Please contact us before sending anything back. Once your return is approved, we email you a prepaid USPS return label that is already addressed to us, together with a return authorization number. Packages sent without an approved return request may delay your refund.

7. Billing and payment questions

If you have a question about a charge, please contact us before contacting your card issuer — most billing questions can be resolved quickly. Your purchase appears on your card statement under our business name, PET SHOP EDDYROLEX DJ CORP, or a shortened version of it. See our Payment Policy for accepted payment methods and how payments are processed.

8. Privacy requests

To ask to access, correct or delete your personal information, email support@petshopeddyrolexdjcorp.shop with the subject line “Privacy request”. Our Privacy Policy explains what information we collect, how we use it and the rights you have.

9. Official contact channels

The email address, phone number, website and mailing address on this page are our only official contact channels. Emails from us always come from an address ending in @petshopeddyrolexdjcorp.shop. If you receive a message that claims to be from us but uses a different address or asks for your card details or password, please do not respond and forward it to support@petshopeddyrolexdjcorp.shop.

10. Changes to this page

If any of our contact details change, we will update this page and the contact details shown across the Site. The “Last updated” date at the top of this page shows when it was last changed.