Frequently Asked Questions

Browse the shop, add the toys you want to your cart, and select Proceed to checkout. Enter your shipping address, choose a USPS shipping method, and pay with your card. You will receive an order confirmation email right away.

No. You can check out as a guest. Creating an account is optional and lets you view your order history and save your addresses.

Yes, as long as it has not shipped. Contact us as soon as possible with your order number by phone at +1 786-873-6875 or by email at support@petshopeddyrolexdjcorp.shop. Orders usually ship within 1–2 business days, so please reach out within 12 hours of ordering.

Please check your spam or junk folder first. If you still can’t find it, contact us with the name and email address used at checkout and we will confirm your order.

We ship to addresses in the United States only, including all 50 states, Washington, D.C. and APO/FPO/DPO military addresses. We do not ship internationally or to U.S. territories at this time.

Shipping is a flat rate per order: USPS Ground Advantage — $6.95 (2–5 business days in transit) or USPS Priority Mail — $12.95 (1–3 business days in transit). Your shipping cost is shown in the cart and at checkout before you pay.

Orders are processed in 1–2 business days. After that, USPS Ground Advantage takes 2–5 business days and USPS Priority Mail takes 1–3 business days. Alaska, Hawaii and military addresses may take a few extra days. See our Shipping Policy for details.

We email your USPS tracking number when your order ships. You can also check your order status on our Track Your Order page using your order number and billing email.

Contact us and we will help right away. If USPS confirms a package is lost, or your order arrives damaged, we will send a replacement or give you a full refund. Please report damaged items within 7 days of delivery with photos.

You can return unused items in their original packaging within 30 days of delivery. Return shipping is at no cost to you — we email you a prepaid USPS return label. There are no restocking fees. Read the full Return & Refund Policy.

Email support@petshopeddyrolexdjcorp.shop or call +1 786-873-6875 with your order number and the items you want to return. Once your return is approved, we send you a prepaid USPS label and instructions.

We inspect returns within 2 business days of receiving them and issue approved refunds to your original payment method within 3 business days. Your bank may take 5–10 business days to show the refund on your statement.

For hygiene reasons, toys that have been used by a pet cannot be returned unless they arrived damaged or defective. If a toy arrives damaged or defective, contact us within 7 days of delivery and we will make it right.

We accept Visa, Mastercard, American Express and Discover credit and debit cards. Card payments are processed securely by Stripe.

Yes. Our website uses HTTPS encryption, and your card details are entered into Stripe’s secure payment fields. We never see or store your full card number. Learn more in our Payment Policy.

All prices are in U.S. dollars (USD). Sales tax, where applicable, is calculated at checkout based on your shipping address.

Each product page lists the toy’s materials, approximate size and the pets it suits. Choose a toy that is large enough that your pet cannot swallow it, and match the toy to your pet’s play style. If you’re unsure, contact us and we’ll help you choose.

No pet toy is indestructible. Please supervise your pet during play, check toys regularly for wear, and remove any toy that is damaged or has loose parts.

Call +1 786-873-6875 or email support@petshopeddyrolexdjcorp.shop, Monday – Friday, 9:00 AM – 5:00 PM ET. You can also use our contact form. Our business address is 2516 W Flagler St, Miami, FL 33135, United States.