Return & Refund Policy

1. Return window

You may request a return within 30 days of the date your order was delivered. Return requests made more than 30 days after delivery cannot be accepted, except for damaged, defective or incorrect items as described in section 6.

2. Items eligible for return

To be eligible for a return, an item must be:

• Unused — not chewed, scratched, washed or played with by a pet;
• In its original packaging, with all tags, inserts and parts included;
• Purchased from petshopeddyrolexdjcorp.shop (your order number is required as proof of purchase).

For hygiene reasons, toys that have been used by a pet cannot be returned unless they arrived damaged or defective.

3. How to start a return

1. Contact us by email at support@petshopeddyrolexdjcorp.shop, by phone at +1 786-873-6875, or through our contact form. Include your order number, the item(s) you want to return and the reason for the return.
2. We reply within 1 business day. Once your return is approved, we email you a prepaid USPS return label and the return instructions.
3. Pack the item(s) securely in the original packaging, attach the label, and drop the package off at any USPS location or schedule a USPS pickup. Please ship your return within 14 days of receiving the label.

Please contact us before sending anything back. Packages sent without an approved return request cannot be processed.

4. Return shipping costs

Return shipping is at no cost to you. We provide a prepaid USPS return label for every approved return, and we do not charge restocking fees.

5. Refunds

• We inspect returned items within 2 business days of receiving them and email you to confirm that your refund has been approved.
• Approved refunds are issued to your original payment method (the card you used at checkout) within 3 business days after inspection.
• Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear on your statement.
• Your refund includes the full price of the returned items and any sales tax charged on them. The original shipping charge is refunded when the return is the result of our error (a damaged, defective or incorrect item); it is not refunded for other returns.

6. Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the item and its packaging. We will send you a replacement at no cost or give you a full refund, including the original shipping charge — your choice. In most cases you will not need to send the item back; if we do need it returned, we provide a prepaid USPS label.

7. Exchanges

We do not offer direct exchanges. If you would like a different item, return the original item for a refund as described above and place a new order for the item you want.

8. Order cancellations

You can cancel your order for a full refund as long as it has not shipped. Contact us as soon as possible by phone or email with your order number. Because orders usually ship within 1–2 business days, we recommend contacting us within 12 hours of placing your order. If your order has already shipped, you can return it under this policy after it arrives.

9. Late or missing refunds

If you have not received your refund within the timeframes above, please check with your bank or card issuer first, as posting times vary. If you still need help, contact us and we will look into it right away.

10. Contact us

• Business: Pet Shop EddyRolex Dj Corp
• Address: 2516 W Flagler St, Miami, FL 33135, United States
• Phone: +1 786-873-6875
• Email: support@petshopeddyrolexdjcorp.shop
• Support hours: Monday – Friday, 9:00 AM – 5:00 PM ET

Return labels are issued by our support team; the return address is printed on your prepaid label and included in your return instructions.